Avaya one-X Agent main window

Avaya one-X Agent occupies as little space as possible on your computer screen and provides a common look-and-feel providing a flexible GUI configuration option to match the type of work an agent performs. The main window provides complete access to all features of Avaya one-X Agent.

The following illustration explains most of the components of the main window.

1 Top bar
2 Work List window
3 Action bar
NoteNote

Certain features will not be available in the application, if you have not logged into the Automatic Call Distribution (ACD) service in Communication Manager.